Privacy Policy

This privacy policy describes how TWM Water Restoration Houston collects, uses, and shares personal information of users of our website, twmwaterrestorationhouston.com, and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and customers of our services, including:

  • Personal Information: This includes your name, address, phone number, email address, and other contact information you provide when you request a quote, schedule a service, or contact us through our website or by phone.
  • Payment Information: When you pay for our services, we collect payment information, such as credit card details or bank account information. This information is processed securely through our payment processor.
  • Website Usage Information: We collect information about your interactions with our website, such as the pages you visit, the links you click, and the time you spend on our site. This information is collected through cookies and other tracking technologies.
  • Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: We use your personal information to schedule and provide water damage restoration services, communicate with you about your project, and process payments.
  • Improving Our Website: We use website usage information to analyze trends, track user behavior, and improve the functionality and content of our website.
  • Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, and other news. You can opt out of receiving these emails at any time by following the unsubscribe instructions in the email.
  • Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer support.
  • Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, marketing agencies, and IT support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Business Partners: We may share your information with business partners who offer complementary services or products that may be of interest to you. We will only do this with your consent.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to personalize your experience, analyze website traffic, and target advertising. You can control cookies through your browser settings and other tools.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
  • Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated privacy policy on our website and indicate the date of the last revision. Your continued use of our website and services after the posting of the updated privacy policy constitutes your acceptance of the changes.

9. Contact Information

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at 832-979-9781.